Impero House ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and use our website, www.imperohouse.com ("the Site").
1. Information We Collect
We collect the following personal data when you use our Site:
- Personal Information: Name, surname, tax code, copy of valid ID document.
- Biographical Data: Citizenship, country of birth, place and date of birth, address of residence.
- Contact Details: Telephone numbers, email address.
- Payment Information: Payment details for bookings.
- Booking Information: Data related to your booking (e.g., dates, location).
- Analytics Data: Information on how you use our Site, such as your IP address, browser type, and device type.
2. How We Use Your Information
We use the collected information for the following purposes:
- Managing Bookings: To process, confirm, and manage your reservations.
- Customer Support: To provide assistance and address any questions or concerns related to bookings.
- Analytics: To analyze trends, track usage of the Site, and improve user experience.
3. Third-Party Services
We share your information with the following third-party services:
- Booking Platforms: www.booking.com, www.airbnb.com, www.vrbo.com, www.krossbooking.com.
- Payment Processors: www.stripe.com, www.paypal.com.
- Check-in Processor: www.chekin.com
These services help us manage bookings and payments. We ensure that these third parties comply with all applicable privacy laws.
4. Cookies
We use cookies to enhance your browsing experience, provide website functionality, and gather analytics data. By continuing to use the Site, you consent to our use of cookies. For more details, please refer to our Cookie Policy.
5. Data Protection & Security
We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
6. Data Processing Methods
The processing of personal data is carried out by electronic/automated means and transmitted via telematic networks. Impero House, as the data controller, adopts suitable technical and organizational measures to ensure a level of security proportional to the type of data processed, in compliance with the GDPR.
7. GDPR Compliance
Impero House complies with the General Data Protection Regulation (GDPR), which governs the collection and processing of personal data in the European Union. We respect the privacy rights of EU residents and ensure that personal data is processed transparently, securely, and for legitimate purposes.
Under the GDPR, you have the right to:
- Access, update, or delete your personal information.
- Withdraw consent at any time.
- Object to or restrict the processing of your data.
To exercise any of these rights, please contact us at info@imperohouse.com.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. Once the data is no longer needed, we will securely delete or anonymize it.
9. International Data Transfers
Your personal data may be transferred and stored outside your country of residence, including in countries that may not have data protection laws equivalent to those in your jurisdiction. By using the Site, you consent to these transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@imperohouse.com
Address: Corso Italia, 40, 28838 Stresa (VB), Italy
21.01.2025
